Player protection and age restrictions
Sunmaker Casino is only intended for persons aged 18 and above. Registration and use of the service require age confirmation. Age checks are performed when creating an account.
The protection of minors is a top priority. Sunmaker uses technical and administrative measures to verify age confirmation. Should you observe a violation, you can inform the operator via the contact channels.
Gaming limit tools
Sunmaker Casino provides players with tools to control their gaming behaviour. These features allow you to set bet limits and maintain control over your account.
- Deposit limits: Setting maximum daily, weekly or monthly deposit amounts
- Self-exclusion: Options for temporary or permanent account lock
- Gaming time limits: Setting time limits for gaming sessions
- Loss limits: Setting maximum acceptable daily losses
- Reality checks: Regular notifications during play
Self-exclusion and breaks
Sunmaker Casino allows players to self-exclude if they find that their gaming is becoming problematic. Self-exclusion can be initiated via your account and blocks access for a set period or permanently.
A gaming break can also be used if you wish to play only temporarily. After the chosen period has elapsed, the account can be reactivated. For questions about self-exclusion, you should contact the customer service of Sunmaker.
Help resources and advice
If you have concerns about your gaming behaviour, independent organisations exist that offer free support and advice. These organisations are not affiliated with Sunmaker Casino and provide neutral assistance.
In Germany and Europe there are various points of contact for player protection. Local counselling centres and national hotlines can help you if you or someone in your circle is affected by problem gambling.
- Local counselling services: Search for addiction counselling services in your area
- National helplines: Various countries offer dedicated telephone lines for player protection
- Online resources: Independent websites with information about gambling addiction and support
- Self-help programmes: Groups and programmes for people with gambling problems
- Medical advice: Your GP can refer you to specialist professionals
Safe gaming: Practical tips
Responsible gaming means treating gaming as a leisure activity and respecting financial boundaries. Some practical habits can help you enjoy gaming safely.
- Set yourself a budget: Determine an amount you can afford to lose before you play
- Use the tools: Use Sunmaker's limit features to enforce your boundaries
- Keep track of time: Decide how long you want to play and stick to it
- Avoid chasing losses: If you have lost money, do not try to win it back immediately
- Do not play under stress: Do not play in response to emotional problems or stress
- Review your behaviour regularly: Reflect on your gaming habits and adjust them as needed
Support from Sunmaker
Sunmaker Casino refers players to external support resources and respects the decisions of players to restrict or block their accounts. Customer service can assist you in using these features.
All requests regarding self-exclusion, gaming limits or concerns about gaming behaviour are handled by Sunmaker's customer service.
FAQ
Can I lock my account?
Yes, Sunmaker Casino allows you to lock your account through self-exclusion. You can choose a temporary break or permanent exclusion. This is done through your account settings.
What is the age limit at Sunmaker?
Sunmaker Casino is only accessible to persons aged 18 and over. You must confirm your age when registering.
Can I limit my deposits?
Yes, through your account settings you can set daily, weekly or monthly deposit limits.
Where can I find help with problematic gambling?
There are independent organisations and local counselling centres that offer free support. Look for addiction counselling services in your area or contact national helplines.
Can I reactivate my account after a self-exclusion?
This depends on the type of self-exclusion. For temporary exclusions, your account will be automatically reactivated after the chosen time period expires. For permanent exclusions, you should contact customer service.
